Support

Welcome to the Titanous Support Center. We’re here to make your shopping experience seamless, secure, and satisfying. If you need assistance, you’ll find all the essential information below.

1. Contact Us

Our team is always ready to help you. For any queries regarding your order, product information, or general assistance, please reach out:
Email: support@titanous.com
Phone/WhatsApp: +92 315-2369499

Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM (PKT)

2. Frequently Asked Questions (FAQs)

Q: Are your products original?
A: Yes. All Titanous watches and jewelry are 100% original, sourced directly from trusted suppliers.

Q: How long does delivery take?
A: Standard delivery across Pakistan usually takes 3–5 working days. International delivery times may vary.

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), Bank Transfers, and Credit/Debit Cards.

Q: Can I return or exchange a product?
A: Yes, you may return or exchange within 7 days of receiving your order, provided the product is unused, in original packaging, and with all tags intact.

3. Shipping & Delivery

We offer nationwide delivery across Pakistan and international shipping on select items.

Once your order is shipped, you will receive a tracking ID to monitor your parcel.

Delivery charges may apply depending on your location.

4. Returns & Refunds

At Titanous, customer satisfaction is our top priority.
Eligible returns must be requested within 7 days of delivery.

Refunds will be processed through the original payment method within 5–10 business days after product inspection.

Certain items like earrings or custom pieces are non-returnable for hygiene and customization reasons.

5. Warranty & Authenticity Guarantee

All our watches come with a brand authenticity guarantee.

Selected products are covered by official manufacturer warranties (details available on product pages).

If you experience any issue with your purchase, our team will guide you through the warranty claim process.

6. Need More Help?

If you can’t find the answer you’re looking for, don’t worry.
👉 Reach out to us at support@titanous.com or via our Contact Form, and we’ll get back to you promptly.

At Titanous, we value your trust and strive to provide you with exceptional service and premium quality—because you deserve nothing less.